Hello! I'm Regine
I'm an Experience Customer Service Specialist and Operations Supervisor in a Telecommunication company. I make sure that every customers are satisfied and also share best practices to my teammates. I now started my freelancing journey and offering my expertise in Customer Service and Team handling. I also had cold calling experience and basic knowledge in Social Media Marketing, Business Branding and Basic Web Creation and Optimization.
Regine Perez
General Virtual Assistant
+639553228740
Email:
Address:
Pampanga, Philippines
Phone:
EXPERIENCE
2021 - 2022
General Virtual Assistant
GO2
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Monitor cold calls and score Leads and Opt-In. Share feedbacks to SDR’s.
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Appointment setting and call quality leads and ask for an appointment with our Experts.
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Pitch GO2 and our value to clients.
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Scraping new qualified leads.
2018-2021
IQOR Philippines Inc.
Operations Supervisor
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Call Monitoring and Evaluation
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Regularly conducts meetings to discuss team’s performance and productivity; and communicates well with the team members for necessary improvement.
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Analytics and Reporting to manage highs/lows in performance, be it team or individual
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Supports and Communicates Business Goals, Quality Standards, Processes, Policies, and Procedures
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Motivates her team effectively. Drives the team’s performance.
2010-2018
Customer Service Specialist and SME
COMPANY NAME
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Handle incoming calls
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Process payments, activation, tshooting, explanation of charges and payment and other process to support and make sure customers are satisfied with our services.
EDUCATION
2008-2010
Vocational-Technical
Business and Office Technology
Mary Our Help Technical Institute for Women
Mabiga, Mabalacat, Pampanga
2004-2008
High School Diploma
Tinajero High School (Annex)
Sta. Lucia Resettlement, Magalang, Pampanga
SKILLS
Appointment Setting - Proficient
Google Suite - Proficient
Team Handling - Proficient
Customer Service Analyst - Advanced
Basic Web Creation and Optimization
English - Proficient
EXPERTISE
I'M A GENERAL VIRTUAL ASSISTANT
I'M CUSTOMER SERVICE SPECIALIST
I worked in an outsourcing company. Experienced working as a Scorer where I listened to calls and provide feedback. I also validate leads. I do Appointment setting and call quality leads and ask for an appointment with our Experts. Pitch company services and value to clients.
I'm an experience customer service specialist with more than a decade of work experience. I make sure I provide quality and satisfaction to customers. I also make sure I exceed expectations in providing resolution that would help customers.
I'M A OPERATIONS SUPERVISOR
I'm a Team Leader in a Telecommunication company. I handle a team and help them to improve with their personal and career growth through coaching and training, as well as share best practices.